Introduction and General Terms of this Privacy Policy
RVOps Ltd is committed to protecting your personal information when you are using services from us. We want our services to be a safe and enjoyable environment for our users. This Privacy Policy relates to our use of any personal information you provide to us through our website.
In order to provide you with the full range of services, we are sometimes required to collect information about you.
This privacy policy explains the following:
- What information RVOps Ltd may collect about you
- How RVOps Ltd will use information we collect about you
- Whether RVOps Ltd will disclose your details to anyone else
- The use of cookies on the RVOps Ltd website and how you can reject these cookies
As set out above, RVOps Ltd is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as "data protection laws").
Information RVOps Ltd may collect about you.
We may collect and store any or all of the following types of information:
- Any personal information about any transactions carried out between you and RVOps Ltd, including you name and address as given during checkout, and order history.
- Any personal information that is collected during registration to any service from RVOps Ltd, including your name, address, email address and telephone number (optional)
- Any personal information that you provide to us for the purpose of subscribing to our newsletter, namely your email address
How RVOps Ltd will use your personal data
RVOps Ltd will use your personal information for several reasons including the following:
- For website administration purposes, which means that RVOps Ltd may contact you for reasons related to the service you have signed up for, eg. to notify you that a particular item in which you are interested is now back in stock.
- To enable us to send to you any goods which have been purchased via the RVOps Ltd website
- To allow RVOps Ltd to send you any paperwork related to your use of the website, eg. invoices on request
- To communicate with you about the website and to send you general notifications
- To allow us to deal with any enquiries and complaints made by or about you relating to the RVOps Ltd website
We will not provide your personal information to any third
parties or use it for our own marketing except where you have subscribed to our newsletter or product update notification services.
All
financial transactions performed directly on the RVOps Ltd website are handled through our payment
provider, Sage Pay.
We also offer payment by Paypal during which process customers will be redirected to the external PayPal website. In this case no financial information is sent to our website or seen by us, except those addresses used during the order process on our own site, and your email address.
With either payment method you should only provide personal information to Sage Pay or PayPal after reviewing the privacy policy available on their respective websites. Due to the nature of our business we will share your personal information with Sage Pay or PayPal only when it is necessary for the purposes of processing payments you make through our website.
Who RVOps Ltd may disclose your personal information to.
We may disclose information about you to any of our employees or subcontractors, and in particular Olive Net Ltd who host and maintain our website. This will only be done when it is reasonably necessary for the smooth business running of RVOps Ltd.
Cookies
Cookies are
parcels of text sent by a server to a web client (usually your browser)
and then sent back unchanged by the client each time it accesses that
server. Every time the user visits the webpage the cookie can be used
to help identify them.
We may use domain cookies on the RVOps Ltd website.
We
use domain cookies to keep track of you whilst you navigate the RVOps
Ltd website. These do remain on your computer after you close your browser. You must therefore log off after using any restricted area of the site.
Google
Analytics is used on the RVOps Ltd website. It is a free service
offered by Google that generates detailed statistics about the visitors
to a website. RVOps Ltd is not responsible for the information
collected by Google. Google's privacy policy is available at: http://www.google.com/privacypolicy.html
Most
modern browsers allow users to decide whether to accept cookies, but
rejection makes some websites unusable, including this one.
We may also use your personal informationt o the extent that we are required to do so by the law of England &
Wales.
Except as detailed above in this Privacy Policy, we will not
provide your information to third parties.
International data transfer
Any personal information may be stored and transferred between EU countries. We do this only for backup purposes, but your information is encrypted before this transfer and backup takes place.
How RVOps Ltd secures your personal data
RVOps Ltd take reasonable technical precautions to prevent the loss
or misuse of your personal information.
We will store all personal information on our secure servers.
Any transactions you make in which any personal information is transferred to our website will be encrypted using SSL
technology.
However,
the internet itself is by nature insecure and encrypted data or our database can never be absolutely secure. We cannot therefore provide an absolute guarantee of information protection, despite all the measures that we put in place to achieve this.
Your password is stored encrypted in our database and cannot be seen by us. You are responsible for keeping it password secure. We will never ask you for
your password via email or any other means. any attempt of this should
be treated as suspicious.
Changes to this Privacy Policy
We
may update this Privacy Policy by posting new versions on the website.
You should check this page every time you submit any personal data to
ensure you are happy with any changes.
We reserve the right to notify you by email of any changes to this
Privacy Policy.
Can I find out what information RVOps Ltd holds about me?
Under
the Data Protection Act you have the right to request a copy of the
personal information that we hold hold about you and to have any
inaccuracies corrected. (We charge £10 for information requests and
will require you to prove your identity with 2 pieces of approved
photographic identification.) We will use reasonable efforts to supply,
correct or delete personal information about you on our files.
You can instruct us to remove you from marketing communications at any
time, free of charge.
Third party websites external to RVOps Ltd
Our website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. RVOps Ltd accepts no responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
Contacting RVOps Ltd about this Privacy Policy
If you have any questions or comments about this privacy policy, we can be contacted via email at: sales@rvops.co.uk or by post to RVOps Ltd, Units 1 and 2 Drake Mill Business Park,Estover Road,Plymouth,PL6 7PS.
This policy was generated with the assistance of the EKM Group at http://www.ekmgroup.co.uk/Privacy_Policy_generator.aspx
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