Manufacturers

Shipping & Returns

Postage and Delivery
  • Our postage and packing charges cover delivery to destinations within the UK. All deliveries outside of the UK can be quoted, but please contact us for pricing.
  • Under our standard service we aim to deliver goods to destinations in the UK within 2-7 working days in most circumstances. Please check product pages for any special delivery information relating to specific products.
  • Deliveries from RVOps are either recorded delivery or made by Royal Mail, Business Post or Parcel Force. Courier’s services will require proof of identification and a signature plus either a delivery address telephone number, or mobile telephone number. Please ensure your delivery address has someone to sign for your goods, or, please leave an alternative delivery details within the special instructions when filling out your shipping form.
  • We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time that we quote for that item, please contact us. We will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.
  • If it isn’t possible to complete your order we will dispatch what we have in stock immediately and follow up with the rest of your order within 14 days.
  • Courier Companies and Royal Mail only deliver between the hours of 9am-6pm, they cannot give a set time for delivery.
  • This does not affect your statutory rights as a consumer.
Returns
  • We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
  • Size Queries
    To ensure the most efficient service possible to our customers we would strongly advise that you contact us to check on sizing of garments prior to ordering if you are unsure as sizing does vary between manufacturers. This will ensure a more efficient service to our customers.
  • Boot Fitting Service . At RVOps we realise the importance of making sure our customers purchase the right boot for their needs. We are unfortunately unable to Guarantee a Boot Fit for customers who purchase their boots by mail order and have not been measured up in store.
  • Unwanted Goods
    If you return the product (having taken reasonable care of it, complete with packaging and all components) within 14 days of the date on which you received it, we will refund you any money that you have paid us for that product. All you pay for is the return postage of the goods.
  • Faulty Goods
    If you return an item to us, which is faulty, which you did not order, or for any other reason which is our fault, please contact us by or email at sales@rvops.co.uk once informed we will arrange a refund or replacement. In the event of you returning goods to us we will also pay you the cost of the return postage (not applicable to wrong sized footwear or jackets). In this event, please contact us first and we will also advise you how to send the item back to us. We usually ask that you send items back to us via Royal Mail First Class (Recorded), in the event of this being a larger item we will advise and arrange pick up from you by a courier service. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. All faulty goods returned to us, have to be sent back to the manufacturer to determine warranty cover, they will also determine whether or not they are able to replace the goods or whether goods will be refunded therefore your receipt must be enclosed. Our manufacturers will not accept goods in dirty or soiled condition, so please ensure that these are cleaned first. There can be delays in this process and we will endeavour to keep you up-to-date with progress.
  • Returns Address

    RVOps, The Royal Citadel, Plymouth, Devon. PL1 2PD

    You will be responsible for the item(s) until they reach us and are signed for by our staff. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).
 Back 
Your IP Address is: 38.103.63.17
Copyright © 2008 RVOps. Powered by Zen Cart