Postage and Delivery
We deliver worldwide and prices to all countries are available easily during your online shopping with us.
Under our standard service we aim to deliver goods to destinations in the UK within 2-7 working days in most circumstances. Please check product pages for any special delivery information relating to specific products.
Deliveries from RVOps are either by Royal Mail or more normally Interlink courier. For courier services please ensure your delivery address has someone to sign for your goods, or, please leave alternative delivery details within the special instructions when filling out your shipping form.
We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time that we quote for that item, please contact us. We will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund you any monies paid.
If it is not possible to complete your order we will dispatch what we have in stock immediately and follow up with the rest of your order within 14 days.
Courier Companies and Royal Mail only deliver between the hours of 9am-6pm, they cannot give a set time for delivery.
Overseas orders.
It is the responsibility of our NON EU customers to pay the relevant duties incurred at the port of entry to their country. RVOps will not accept responsibility for discrepancies incurred by customers who are not familiar with the rulings of their parent country.
Please note RVOps will not ship to a PO Box address or any mail forwarding company.
This does not affect your statutory rights as a consumer.
Returns
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
Size Queries To ensure the most efficient service possible to our customers we would strongly advise that you contact us to check on sizing of garments prior to ordering if you are unsure as sizing does vary between manufacturers. This will ensure a more efficient service to our customers.
Boot Fitting Service At RVOps we realise the importance of making sure our customers purchase the right boot for their needs. We are unfortunately unable to Guarantee a Boot Fit for customers who purchase their boots by mail order and have not been measured up in store.
Unwanted Goods If you return the product (having taken reasonable care of it, complete with packaging and all components) within 14 days of the date on which you received it, we will refund you any money that you have paid us for that product. All you pay for is the return postage of the goods.
RVOps will not accept the costs for return shipping costs on orders placed incorrectly i.e.
- Incorrect address
- Unwanted goods
- Incorrect sizing
- Overseas import duties and tax issues
- Failure to include an international telephone number (overseas orders only)
Customers who place incorrect orders are liable for all aspects of shipping costs and will only be refunded the value of the goods NOT the subsequent carriage costs out, back to and from RVOps Ltd.
Faulty Goods
If you return an item to us which is faulty please contact us by or email at sales@rvops.co.uk, once informed we will arrange a refund or replacement. In the event of you returning goods to us we will also pay you the cost of the return postage (not applicable to wrong sized footwear or jackets).We usually ask that you send items back to us via Royal Mail First Class (Recorded), in the event of this being a larger item we will advise and arrange pick up from you by a courier service. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. All faulty goods returned to us, have to be sent back to the manufacturer to determine warranty cover, they will also determine whether or not they are able to replace the goods or whether goods will be refunded. Our manufacturers will not accept goods in dirty or soiled condition, so please ensure that these are cleaned first. There can be delays in this process and we will endeavour to keep you up-to-date with progress.
Returns Address
RVOps Ltd
Units 1 and 2 Drake Mill Business Park
Estover Road
Plymouth
PL6 7PS
You will be responsible for the item(s) until they reach us and are signed for by our staff. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).
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